en77 Privacy Policy Your Information Is Protected

1. Introduction and Applicability

en77 ("we", "our", or "platform") provides a mobile-first online betting and casino service for users in Bangladesh. Protecting your privacy is one of our core responsibilities. This policy describes what types of information we collect, how that information is used, with whom it may be shared, and what steps we take to protect your information.

This policy applies to the en77 website, mobile version, and all services we provide. Third-party websites or services may have their own privacy policies, for which en77 is not responsible.

If you are 21 years of age or older and you knowingly use en77's services, you will be considered to have automatically consented to this privacy policy.

2. What Types of Information We Collect

2.1 Personally Identifiable Information

During account registration and verification, we may collect the following information:

Full name and date of birth
National ID or passport number (for identity verification)
Email address
Mobile number
Current address

2.2 Financial Information

To process transactions, we may require the following information:

Mobile banking account details (bKash, Nagad, Rocket)
Deposit and withdrawal history
Transaction amounts and timestamps

Important: We never collect or store your mobile banking PIN or password. All financial transactions are completed through the payment provider's own secure system.

2.3 Usage Information

Certain information is collected automatically while you use our platform:

IP address and device type
Browser type and version
Pages visited and time spent on them
Game play history and betting patterns
Login times and session information
Referral source (how you arrived at our site)

2.4 Cookies and Similar Technologies

en77 uses cookies to improve website functionality and personalise the user experience. Cookies are small text files stored in your browser. You can manage cookies through your browser settings if you wish, though this may limit some features of the site.

3. Purposes for Using Information

We use the information we collect for the following purposes:

3.1 Service Delivery and Operations

To create, verify, and manage accounts
To complete financial transactions including deposits and withdrawals
To ensure gaming services and betting facilities
To provide customer support and resolve technical issues

3.2 Security and Compliance

To verify identity and prevent fraud
To comply with anti-money laundering (AML) and other legal obligations
To follow applicable regulations
To detect and prevent unauthorised use of accounts

3.3 Improvement and Personalisation

To improve platform services and user experience
To display content according to your preferences
To develop new features and services

3.4 Communication

To send important account-related notifications
To send transaction confirmation messages
To respond to customer support requests
To send promotional information with your consent

3.5 Responsible Gaming

We use information to monitor user betting behaviour, identify potential issues, and implement responsible gaming policies. For more details, visit our Responsible Gaming page.

4. Information Sharing and Disclosure

en77 never sells your personal information to third parties. However, we may share information in the circumstances described below:

4.1 Service Providers

We work with trusted technology and service partners to operate our services. These partners are given limited access only to the information needed to complete specific tasks, and they are bound by strict confidentiality agreements.

4.2 Payment Providers

Necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions. This information is limited to what is needed to verify and complete transactions.

4.3 Legal Obligations

We may be required to disclose information due to court orders, requests from government regulatory bodies, or other legal obligations. Any such disclosure will always remain within the bounds of the law.

4.4 Security Protection

Necessary information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activities.

5. Data Security Measures

en77 uses industry-standard technology and practices to protect your personal information:

SSL Encryption: All information transmitted on our platform is protected by SSL/TLS encryption.
Encrypted Storage: Sensitive information stored on servers is kept in an encrypted state.
Access Controls: Only authorised personnel can access the information they need.
Regular Security Reviews: Our systems undergo regular security testing.
Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorised access.
Two-Factor Authentication: Users can enable two-factor authentication to enhance account security.

Nevertheless, data transmission over the internet may not be completely secure. We strive to ensure the highest level of protection, but no party can guarantee 100% security.

6. Data Retention Period

en77 retains your personal information for as long as:

Your account is active and it is needed to provide services
It is needed to meet legal, regulatory, or business obligations
It is needed to resolve disputes or enforce agreements

Even after an account is closed, some information may be retained for a specified period as required by law. Once the need has passed, information is securely deleted or anonymised.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Right to Access

You can contact us at any time to find out what information we hold about you.

7.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from your account settings.

7.3 Right to Request Deletion

In certain circumstances you can request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Withdrawal of Marketing Communications

You can stop receiving promotional emails or messages at any time. This preference can be changed through your account settings or via customer support.

7.5 Closing Your Account

You can close your en77 account if you wish. For assistance with this, contact us via our 24/7 live chat support or by email.

8. Protection of Children and Minors

en77's services are strictly for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If a user is found to have created an account with a false age, the relevant information is immediately deleted and the account is closed.

If you believe that a person under the age of 21 is using our platform, please contact us.

9. Cookies Policy

9.1 What Types of Cookies We Use

Essential Cookies: Necessary for the basic functionality of the site — login sessions, security tokens.
Functional Cookies: Help remember your preferences and settings.
Analytics Cookies: Help analyse platform usage to improve services.

9.2 Managing Cookies

Most web browsers have an option to disable or delete cookies. However, disabling essential cookies may cause some features of the site to not work properly and may affect the login process.

10. Policy Changes and Updates

en77 may update this privacy policy from time to time. For any significant changes, we will:

Update the last updated date on this page
Send a notification to your registered email address
Display a clear notice on the platform

If you continue using our services after an update, you will be considered to have consented to the revised policy. We therefore recommend reviewing this page regularly.

11. International Data Transfers

To operate our services, data may in some cases be processed on servers located outside Bangladesh. In such cases, we ensure that:

Appropriate data protection agreements are in place
All transfers are carried out in accordance with applicable laws and regulations
The receiving party ensures adequate protection measures

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Email: [email protected]
Support: 24/7 Live Chat (in Bengali)
Response Time: Usually within 24 hours

When sending a request to exercise your rights, please use your registered email address so that we can properly verify your identity.

For en77's complete legal terms, please read our Terms & Conditions page.